Privacy Policy

Fortis Media ("we", "us", "our") is a digital marketing and web design agency based in the United Kingdom. We provide website design, SEO, content creation, and brand strategy services to local service businesses across the UK.

Contact details:

Email: hellofortismediauk@gmail.com

Phone: 07917 797846

Website: fortismedia.co.uk

We may collect and process the following personal data:

• Contact information — name, email address, phone number, and business name when you fill in a contact or booking form.

• Enquiry details — information you provide about your business, goals, and requirements.

• Usage data — anonymised analytics data about how visitors interact with our website (pages visited, time on site, referral source).

• Communication records — emails, messages, or notes from calls and consultations.

We do not collect sensitive personal data (e.g. health, financial, or biometric data).

We use your personal data to:

• Respond to enquiries and provide the services you have requested.

• Schedule and manage strategy calls and consultations.

• Send relevant updates, resources, or follow-up communications (only where you have consented or where we have a legitimate interest).

• Improve our website and services through anonymised analytics.

• Comply with legal obligations.

We will never sell, rent, or share your personal data with third parties for their own marketing purposes.

Under UK GDPR, we rely on the following lawful bases:

• Contract — processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.

• Legitimate interests — to respond to enquiries, improve our services, and maintain business records, where these interests are not overridden by your rights.

• Consent — where you have explicitly opted in (e.g. newsletter subscription). You may withdraw consent at any time.

• Legal obligation — where we are required to process data to comply with UK law.

We retain personal data only for as long as necessary:

• Enquiry and contact data: up to 2 years from last contact, unless a client relationship is established.

• Client project data: up to 6 years after project completion (in line with UK tax and contract law).

• Newsletter subscribers: until you unsubscribe.

• Analytics data: anonymised and retained indefinitely.

After the retention period, data is securely deleted or anonymised.

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.

• Rectification — ask us to correct inaccurate or incomplete data.

• Erasure — request deletion of your data ("right to be forgotten"), subject to legal obligations.

• Restriction — ask us to limit how we use your data.

• Portability — receive your data in a structured, machine-readable format.

• Object — object to processing based on legitimate interests or for direct marketing.

• Withdraw consent — at any time, where processing is based on consent.

To exercise any of these rights, contact us at hellofortismediauk@gmail.com. We will respond within 30 days.

Our website uses cookies to improve your experience and gather anonymised analytics. These include:

• Essential cookies — required for the website to function correctly.

• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics). These are anonymised and do not identify you personally.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

We use trusted third-party tools to operate our business. These may process your data on our behalf:

• Google Analytics — website analytics (anonymised).

• Email service providers — for sending communications.

• Booking/scheduling tools — for managing strategy calls.

All third-party processors are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK/EEA without appropriate safeguards.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include secure data storage, limited access controls, and encrypted communications.

However, no method of transmission over the internet is 100% secure. If you have concerns about data security, please contact us.

If you are unhappy with how we handle your personal data, please contact us first at hellofortismediauk@gmail.com and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the UK's data protection authority:

Information Commissioner's Office (ICO)

Website: ico.org.uk

Helpline: 0303 123 1113

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will be revised accordingly. We encourage you to review this policy periodically.